Refund policy
Last Updated: 12/15/2023
At FrameFaceMe2, we are committed to ensuring your satisfaction with our eyewear fashion and accessories. This Refund and Return Policy outlines our procedures for returns and refunds.
Return Eligibility and Period
- 14-Day Return Window:
- You have 14 days from the date of receipt to return an item for a refund. After this period, we, unfortunately, cannot offer you a refund.
Return Conditions
- Unsatisfactory Items:
- If you are not satisfied with your purchase for any reason, you may return the item within 14 days of receiving it. The item must be in its original condition, with all tags and packaging intact.
Returns Process
- Contact Customer Service:
- To initiate a return, please contact our customer service at youbeenshaded@gmail.com within 14 days of receiving the item.
- Provide Information:
- Provide your order number and the reason for the return.
- Return Authorization:
- Once your return is approved, you will receive a return authorization and instructions on how to return the item.
- Return Shipment:
- Ship the item back to us, following the provided instructions. Please use a trackable shipping method, and keep a record of the tracking number.
Refund Process
- Refund Eligibility:
- Refunds will be issued once we receive and inspect the returned item. The item must be in its original condition.
- Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Timing:
- Please allow 5-7 days for us to process the refund after receiving the returned item.
No Exchanges
Please note that we do not offer exchanges. If you wish to receive a different item, you will need to place a new order.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at youbeenshaded@gmail.com.
Thank you for choosing FrameFaceMe2!